We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and more.

Available options may vary depending on your country and will be displayed securely at checkout.

Yes. Your payment is fully protected with SSL encryption, ensuring that all personal and payment details remain private and secure.

First, double-check your billing and shipping details. If the issue continues, we recommend contacting your bank.

You can also reach out to us at hello@aureline-paris.com — we’ll be happy to assist.

You can apply your discount code at checkout, just below your order summary.

Only one code can be used per order.

If you purchased any additional items after checkout, these will appear in your bank statement as additional charges.

Also, in some cases, banks place a temporary authorization hold before processing the final payment.

This may appear as a duplicate charge, but the extra amount is usually released automatically within a few days.

If not, contact us and we’ll take care of it.

Every Aureline piece is crafted in Paris and across Europe, in collaboration with our trusted ateliers.

Once completed, it is carefully routed through our international logistics hub in Hong Kong to ensure efficient global delivery, accurate tracking, and a reduced environmental footprint.

Each piece is made to order.

• Production: 8–10 business days
• Shipping: varies by location

Estimated delivery after production:

• Europe: 6–8 business days
• United States: 7–10 business days
• Most international destinations: 6–10 business days

For the most accurate estimate, please refer to the product page.

Delivery times may vary slightly depending on customs and carriers.

Yes. We ship worldwide to most countries.

Availability is always confirmed at checkout.

Yes. You will receive tracking details once your order ships.

Please allow 24–72 hours for updates to appear.

Orders are processed Monday to Friday, excluding public holidays.

Every Aureline piece is created specifically for you — never mass produced.

We begin crafting your jewelry only after your order is placed, allowing us to focus on detail, quality, and intentional design.

Made-to-order allows us to produce more responsibly while maintaining a higher level of craftsmanship.

It reduces unnecessary waste and ensures each piece is created with care — not in bulk.

Production takes approximately 8–10 business days.

Shipping begins once your piece is complete.

To reduce packaging and environmental impact, we may ship items together.

Your order will follow the longest delivery timeframe if multiple items are included.

Every Aureline design begins with S925 sterling silver (92.5% pure silver), selected for its durability, elegance, and naturally hypoallergenic properties.

Each piece is then finished with 18K gold plating, creating a refined, luminous surface designed for everyday wear.

Like all fine plated jewelry, your piece may naturally evolve with wear.

Over time, the gold finish can softly reveal the silver tone beneath — a natural characteristic that reflects the life of the piece.

With proper care, your jewelry will maintain its beauty for a long time.

Yes. S925 sterling silver is gentle and suitable for most skin types.

Aureline pieces are designed for everyday elegance  and with mindful care, they will age beautifully.

Best practices

• Store in a dry, enclosed space
• Keep in a box or soft pouch
• Gently wipe after wearing
• Remove before water, workouts, or sleep

Avoid

• perfumes, lotions, and chemicals
• water exposure (shower, pool, sea)
• friction against rough surfaces

Daily wear, friction, moisture, and chemicals can gradually affect the finish over time.

This is a natural process, not a defect.

If needed, a professional jeweler may be able to re-plate your piece.

For any concerns, contact us at hello@aureline-paris.com

Because each piece is made to order, customized items cannot be returned or canceled once production begins.

Yes. Non-custom items may be returned within 30 days if unused and in original condition.

Returns must be approved before shipping.

All returns are sent to Poland (Warsaw). Details are provided after approval.

Please contact us within 48 hours of delivery with photos or videos.

If approved, we will offer a replacement or store credit.

Yes. Aureline offers a 30-day warranty covering manufacturing defects.

This does not include normal wear, accidental damage, or improper use.

Shipping is calculated at checkout based on your location.

International orders may be subject to local duties and taxes, which are the responsibility of the customer.

We encourage mindful purchasing, as each piece is made specifically for you.

If you need help choosing, we’re happy to assist before you order.

Expedited shipping may be available depending on your location.

Please contact us before ordering to confirm.